FAQ

FREQUENTLY ASKED QUESTIONS 

Are all products that   Sole Cart sells new and authentic?

Everything is guaranteed authentic and new. We only sell sneakers in brand new and unworn condition. 

We do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variants. 

Do you Buy or Trade shoes? 

Not at this time. 

I need to make changes to or cancel my order. Can you help me? 

Unfortunately, our system does not allow us to make changes to an order (size, quantity, style, etc.) once your order has been placed. 

In addition, once your order has been submitted to our shipping department for fulfillment, we are not able to honor requests for cancellations. Please confirm the details of your order carefully before submitting. 

What is your return policy?  

All sales are final. No refunds, no exchanges unless wrong item is sent. 

When will my order arrive? 

All orders are shipped within 24-48 hours of order being place excluding weekends or Holidays. Typical cut off time to get an order shipped the same day is 12pm PT(but not guaranteed). All items are shipped via FedEx and arrive within 1 to 7 business days of order being shipped depending where you live. 

How much does shipping cost? 

Shipping will be $15 for Ground service and $28 for Express 2-Day Service. 

What happens if my package is returned to you? 

Should your order be returned to us, you will be refunded the original purchase price of your order minus the original shipping fee. If you would like us to re-ship your package to you, please contact customer support and we will do our best to accommodate you. 
We reserve the right to suspend your account if an excessive number of packages are returned to us. 

Do you ship internationally? 

Not at this time only within the U.S. 

Will a signature be required when my package is delivered? 

Yes on every package. 

I couldn't find an answer to my question. How should I contact   Sole Cart? 

You can use the contact form on the bottom of the page, or email us directly help@solecart.com